Any customer who is unhappy with his telecom operator may ask for free the Office of the Ombudsman for Telecommunications to intervene. The Ombudsman is competent for the whole telecommunications sector. Since this Office is not intended to take the place of the telecom operator's customer service, it can only act if a customer has been unable to achieve a satisfactory outcome following his contacts with the telecom provider.

The Office of the Ombudsman for Telecommunications is a recognized qualified entity, relating to the book XVI of the Code of Economic Law.