The Telecommunications Ombudsman service ensures that your personal data is protected and will never be used without thought.
‘Personal data’ means any information relating to an identified or identifiable natural person, including indirect personal data such as online identifiers or location data.
The privacy statement clarifies the way in which your personal data is collected, stored, used and protected, as well as the rights and means of control that you have to protect your privacy.
In case of questions, comments or concerns about any aspect related to the processing of your personal data, please contact our Data Protection Officer: DPO@mediateurtelecom.be
The protection of your privacy is of great importance to the Telecommunications Ombudsman Service. This privacy statement describes the measures taken to protect privacy during the processing of personal data and the rights of the complainants/persons concerned.
All personal data (namely the data with which you can be directly or indirectly identified) that you entrust to the Telecommunications Ombudsman service will be processed with the necessary care.
This of course means that all processing of your personal data will take place in accordance with the General Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
You are invited to read this privacy statement carefully and to take note of its content. Future changes to this privacy statement cannot be excluded. It goes without saying that all new versions of the privacy statement will always comply with the aforementioned legislation on the protection of personal data.
In this statement, we are based on the principle that the data will not be transferred outside the EU. The public administrations that do so in the context of their tasks will mention it in a supplementary statement.
This policy is addressed to any end-user who has contact with the Telecommunications Ombudsman Service.
The collection and processing of personal data are necessary for the performance of the tasks assigned to the Telecommunications Ombudsman in accordance with Article 43a, § 3, of the Law of 21 March 1991 on the reform of certain economic public enterprises.
For example, the Ombudsman Service for Telecommunications has the following tasks:
The data collected is limited to what is necessary. The Telecommunications Ombudsman pays particular attention to the storage as well as the processing of personal data, with maximum respect for the protection of privacy.
We are committed to protecting your personal data and not making incorrect use of it, nor disclosing it, and we treat it with discretion.
We inform you about the processing of your personal data, about the way in which it is collected and stored.
Below you will find our principles regarding the confidentiality of personal data and respect for your privacy.
We try to make our policy on processing, use and security of your personal data, described in the points below, as clear as possible.
We may also use your personal data:
We undertake never to pass on your personal information to anyone outside the legal framework of your file, so that this entity can use it for its own marketing or other purposes.
If your contact details change, please let us know so that we can stay in touch.
We may be led to share certain personal data (such as your contact details and transactional information) with third parties who help us detect and prevent the fraudulent transactions.
That is why we guarantee that the companies with which we could work have their own regulations on the protection of personal data and respect for privacy.
We will also share your personal information if required by law, including in connection with legal proceedings, such as a court order or subpoena or to comply with a national, federal, state or local law.
You have the right to access, update and modify your personal data that concerns you.
Although the exercise of one of these rights may hinder or even render impossible the mission of the Telecommunications Ombudsman Service, you can also:
If you wish to exercise these rights with regard to your personal data, you can report this to us at the address: DPO@mediateurtelecom.be
Although the Telecommunications Ombudsman service makes every possible effort to protect your privacy, effective protection is of course only possible if you also take the necessary measures to protect your privacy.
This means that you are obliged to:
The Telecommunications Ombudsman takes all necessary steps to secure your personal data. To ensure that your data is protected, in particular against unauthorized access, unauthorized use, loss or unauthorized changes, the services use various security techniques and procedures. Physically, electronically and organizationally, the necessary measures have been taken to guarantee the security and confidentiality of your personal data.
For example, the personal data you provide is registered on servers that are only accessible to authorized personnel. That staff has been informed of this privacy statement and of all applicable internal guidelines issued for the protection of your personal data. They are obliged to respect the confidentiality of your personal data.
The sensitive personal data transmitted via the Internet will also be secured by means of encryption, for example through the use of the SSL protocol (Secure Socket Layer).
The specific information on the measures taken to protect security and confidentiality in a specific service will, where appropriate, be included in the separate privacy statement of that service.
Your personal data will only be passed on to third parties with your consent or in the circumstances described below.
Under the Law of 11 April 1994 on open government, the federal administrative authorities are obliged to grant access to the administrative documents in their possession. This means that every citizen has the right to consult administrative documents from a federal administrative government and get a copy of them.
However, for administrative documents of a personal nature (i.e. documents containing an assessment or value judgement of a named or easily identifiable natural person or the description of a conduct the publicity of which may manifestly harm that person), that right to public access only applies if the applicant demonstrates a personal, well-founded, current, direct and certain interest.
Requests for access to such administrative documents can be addressed to the competent federal administrative authority indicated in the privacy statement of the specific project.
That authority may refuse the request, in particular if it is obliged to maintain secrecy by law, or if it considers that the disclosure of the administrative document affects the privacy of the person concerned, unless the person concerned has consented to the inspection, explanation or statement in copy.
The information that has been processed as part of the services can also be voluntarily deposited with the State Archives after a certain period of time at the request of the government to whom the information belongs, if it is no longer useful for the administration. After this filing, the information is in principle public.
In that case, too, access to the archive remains subject to the legislation on open government.
Access may therefore be refused in particular if the state archivist is obliged to comply with an obligation of confidentiality established by law, or if the disclosure of the administrative document affects the privacy of the person concerned, unless the person concerned has consented to the inspection, explanation or communication in a copy.
This archive can be stored in the State Archives for an unlimited period of time and may only be destroyed with the permission of the government that transferred the documents.
Our privacy statement is reviewed at regular intervals and at least once a year.
If the privacy statement is amended in a non-insignificant manner, you will be informed as far as possible. To this end, we will be able to use a notice on the service’s website.
Any use made of the services is subject to the provisions of the version of the privacy statement applicable at that time.