The Ombudsman’s Office consists of two members; they each speak a differential official language of Belgium. The Ombudsman’s Office acts as a board. The members of the Ombudsman’s Office are appointed by the King, by decree deliberated on by the Council of Ministers, for a renewable term of five years.
An ombudsman is one of the alternative methods of dispute resolution launched through various European initiatives. In this way, disputes can be resolved out of court, at lower costs and within a shorter time frame.
The Telecommunications Ombudsman is competent to deal with disputes between users and providers of electronic communications services. His aim is to reach an amicable settlement between the parties within a reasonable period of time laid down by law.
As part of his duties, the Ombudsman must publish an annual report on his activities. This report highlights the disputes dealt with by the Mediation Service and addresses any structural problems. It can also be a way for providers of electronic communications services to assess their operation and services.