Submit a complaint to the Ombudsman Service

Complaint for mediation

The Ombudsman Service is an appeal service. Your complaint will only be accepted if you have already taken steps with your telecom operator. Once your complaint has been submitted, you will receive a confirmation by email. The Ombudsman Service will then deal with your complaint as soon as possible.

Submit a complaint

A person writing in a notebook with their laptop next to them (Office of the Ombudsman for Telecommunications).

Complaint relating to malicious calls

If you wish to file a complaint relating to malicious calls, please fill in the form provided.

Submit a complaint relating to malicious calls

How to submit a complaint to the Ombudsman Service?

The mediation service is an appeal service: it can intervene when you have not obtained a satisfactory solution during your contacts with your operator.

How to submit a complaint

Two people sitting at a table in front of a laptop (Office of the Ombudsman for Telecommunications).

Examples of cases handled by the mediation service

By going over some examples of cases, it is possible to have an idea of the types of complaints handled by the Office of the Ombudsman for Telecommunications.

See examples of cases handled