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Telecom Mediation Service

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The Office of the Ombudsman for telecommunications is a free service for all private and professional telecom users.

Since 17th of May, new adress : Boulevard Roi Albert II 8 boîte 3 - 1000 Bruxelles

  • by completing the FORMS available on this website
  • by post
  • by fax
  • by taking your complaint to the offices of the Office of the Ombudsman for Telecommunications

Any customer who is unhappy with his telecom operator may ask for free the Office of the Ombudsman for Telecommunications to intervene. The Ombudsman is competent for the whole telecommunications sector. Since this Office is not intended to take the place of the telecom operator's customer service, it can only act if a customer has been unable to achieve a satisfactory outcome following his contacts with the telecom provider.

The Office of the Ombudsman for Telecommunications is a recognized qualified entity, relating to the book XVI of the Code of Economic Law.

  • Examples :
BlindSurfer, February 2006

Legal information

Telecom Mediation Service
Boulevard Roi Albert II 8 boîte 3, 1000 Bruxelles - Tél 02 223 06 06 - Fax 02 219 77 88