Complaint for mediation

The Ombudsman Service is an appeal body. Your complaint will only be accepted if you have already initiated proceedings with your telecom operator. Once your complaint has been submitted, you will receive a confirmation by email. The Ombudsman Service will then deal with your complaint as soon as possible.
Fields marked with * must be completed

I am making a complaint in

privatePrivate proA professional context

The company's contact details

Name of the company

Your personal details

Civility
Surname
First name

Function in the company

E-mail
Telephone
Mobile number

Street
Number
Postcode
Town/city
Province

Telecom operator(s) in question
Customer number

Your complaint

Have you already approached the telecommunications company in question ?
Is there already a trial in process or have you received a subpoena?
Was your last contact with the telecommunications company over a year ago?
Is the telecommunications company doing business in Belgium ?
What is the subject of your complaint ?
What is the answer of the telecommunications company ?
What would be a satisfying solution to your complaint ?

Documents to attach to the complaint (5 documents maximum)

Document 1 Choose a file No files selected
Document 2 Choose a file No files selected
Document 3 Choose a file No files selected
Document 4 Choose a file No files selected
Document 5 Choose a file No files selected

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